GENERAL CONDITIONS CAMPSITE AND STAY

Service Provider contact information 

SAS CAMPING LE PARADIS, Commercial and Companies Registry of Périgueux n° 384986386

La Rebeyrolle

24290 SAINT LEON SUR VEZERE

Tel.: +33 (0)553507264 email: contact@le-paradis.com     Website: www.le-paradis.com

DEFINITIONS:

ORDER or RESERVATION or RENTAL: Purchase of Services.

SERVICES: Seasonal rental of “tourist” accommodation or camping pitch.

ACCOMMODATION: Canadian tent, Lodge, Cottage Confort, Cottage Life, Cottage Confort Plus, Cottage Privilège, Cottage Belle Vue, Cottage Premium Taos, houses

FIRST ARTICLE – SCOPE OF APPLICATION

These General Sales Terms apply, without restriction nor reserve, to the rental of any accommodation or camping pitch at the Le Paradis campsite – exploited by Mr and Mrs Kusters – to non-professional clients (the “Clients” or “Clients”), on its website www.le-paradis.com or by telephone, postal mail or electronic mail (email), or at a venue where the Service Provider sells its Services.

The principal characteristics of the Services are presented on the www.le-paradis.com website or on a written medium – paper or electronic – in case of reservation by means other than a remote order.

The Client must be aware of them before placing any order. The selection and purchase of a Service is solely the Client’s responsibility.

These General Sales Terms apply to the exclusion of any other conditions surrounding the Service Provider, and particularly those applicable to other sales channels for the Services.

These General Sales Terms remain accessible at all times on the website, and they prevail over any other version or any other contractual document, as the case may be. The version applicable to the Client is the one in effect on the website or expressed by the Service Provider on the date that the Client places the Order.

In the absence of evidence to the contrary, the data registered in the Service Provider’s computer system constitute the proof of all the transactions made with the Client.

According to the conditions determined by the Data Protection and Civil Liberties Law and the European regulations on data protection, the Client has the right, at any time, to access, rectify, and oppose any personal information of which the processing is not indispensable for the execution of his or her order, stay, and follow-up, and he or she may assert this right by writing and providing proof of identity by postal mail to Camping Le Paradis La Rebeyrolle 24290 SAINT LEON SUR VEZERE or by email to contact@le-paradis.com

The Client acknowledges being aware of the  present General Sales Terms and having agreed to them, either by ticking the box provided for this purpose before completing the online Order procedure – which also implies agreement to the General Terms of Service for the website www.le-paradis.com –, or, in the case of offline reservation, by any other appropriate means.

ARTICLE 2 – RESERVATIONS

The Client selects the services that he or she wishes to order on the website, or indicates them on any other document provided by the Service Provider.

It is up to the Client to verify the accuracy of the Order and to immediately bring any error to the attention of the Service Provider. The Order will only become definitive after payment of the reservation deposit and after the confirmation of the Service Provider’s acceptance of the Order is sent to the Client, by electronic or postal mail; or after the Client signs the contract in case of a direct reservation at a venue where the Service Provider sells its services.

The reservation is made with the greatest possible consideration for the Client’s desires and the campsite’s availabilities.

With regard for Article L.221-28 of the French Consumer Code, the right of withdrawal cannot be applied to contracts for the provision of accommodation services, which must be provided at a date or at a determined period.

Any Order placed on the www.le-paradis.com website constitutes the establishment of a remote contract between the Client and the Service Provider.

Any Order is non-transferable and can in no case be sold to a third party.

ARTICLE 3 – RATES

The Services proposed by the Service Provider are provided at the rates in effect on the website www.le-paradis.com, or on any information medium provided by the Service Provider, at the time when the Client places the Order. The rates are expressed in euros, in tax-exclusive and tax-inclusive terms. The rates indicated are subject to modification. The campsite reserves the right to modify the rates at any time. The stay is invoiced based on the rates in effect on the day of the reservation, subject to availability. It is recommended that the Client verify the applicable rate by directly contacting the campsite.

The rates take into account any reductions that are granted by the Service Provider on the www.le-paradis.com website or any information or communication medium.

These rates are firm and definitive during their period of validity, as indicated on the www.le-paradis.com website, email, or written proposal sent to the Client.  Outside this period of validity, the offer is null and void, and the Service Provider is no longer bound to these rates.

“Any subsequent modification to the applicable VAT rate occurring between the date when the rates are determined and the date when the stay is invoiced will result in a correlating modification of the tax-inclusive price, which the Client accepts unreservedly.”

Offers and promotions are non-retroactive and non-cumulative.

Terms for the rental of an accommodation

• From the end of June to the end of August, the arrival / departure days for rentals are Wednesdays and Saturdays, and rentals are made for a minimum of three (3) nights.
• For other periods, there are no determined arrival or departure days, but a minimum of two (2) nights is enforced.

3.1. Tourist taxes

Tourist tax, collected by the local government, is not included in the rates. Its amount is determined per person and per night, as follows:

+ €0.50 per night and per person over the age of eighteen (18).

3.2. Eco-awareness Contribution

To achieve the projects pertinent to our environmental approach, an eco-awareness contribution has been established. Its amount is determined as follows:

+ €0.20 per night and per person over the age of three (3).

ARTICLE 4 – PAYMENT TERMS

4.1. Deposit:

Any amount paid in advance is a deposit. It constitutes an advance payment on the total amount owed by the Client.

25% of the total amount of the stay is required:

For rental accommodation and pitches.  This deposit must be settled upon reception of the reservation form, and will be deducted from the total amount of the order.

We remind you that in application of the provisions of Article L221-28 and the subsequent articles of the French Consumer Code, the right of withdrawal is not applicable to any of the services that Le Paradis offers (except in the cases established by Article 6.3 of these general terms).

Therefore, any cancellation made by the client following reservation and before departure results in the following reimbursement:

100% of the amount paid, if the cancellation is made more than forty-five (45) days before the stay was scheduled to begin

50 % of the amount paid, if the cancellation is made between thirty (30) and forty-five (45) days before the stay was scheduled to begin

No reimbursement, if the cancellation is made within thirty (30) days from the date that the stay was scheduled to begin, or if the Client does not show.

4.2. Payment

Payments settled by the Client are not considered definitive until after the actual collection of the amounts owed to the Service Provider.

Any late payment will result in any amount owed by the client becoming immediately due, without prejudice to any other action that the Service Provider might have the right to bring against the Client for this reason.

4.3. Non-respect of payment terms

Moreover, in case of non-respect of the payment terms established above, the Service Provider reserves the right to suspend or cancel the provision of the Services ordered by the Client and/or to suspend the execution of its obligations after sending a reminder that remains unheeded.

ARTICLE 5 – SERVICE PROVISION

5.1. Provision and use of services

The duly reserved pitch is made available to the client beginning at 1 p.m. on the day of arrival and ending on 12 p.m. on the day of departure.

The duly reserved rental accommodation is made available to the client beginning at 3 p.m. on the day of arrival and ending on 10 p.m. on the day of departure.

5.2. Balance

The balance of the amount owed for a stay in a rental accommodation must be fully paid thirty (30) days before the date of arrival; otherwise the rental will be cancelled.

The balance of the amount owed for a pitch must be paid on the date of arrival.

Rental accommodations and pitches are made available for rental to a determined number of occupants, and may under no circumstances be occupied by a greater number of people.

5.3. Security deposit

Each rental accommodation or pitch must be relinquished in in the same clean condition as that in which it was provided. Otherwise, the renter must settle a flat-rate housekeeping fee.

Any damage done to the accommodation or its accessories will result in restoration fees being immediately charged to the renter. The end-of-stay inventory must be strictly identical to the beginning-of-stay inventory.

Concerning rental accommodation, a security deposit will be charged in the amount of:

€90 for a Cottage Confort, Cottage Confort Plus, Cottage Life, Lodge Explorer or Canadian Tent

€130 for a Cottage Privilège, Cottage Belle Vue, Cottage Premium Taos, or house

The Client is required to provide this security deposit the day that the keys are handed over, but the amount is reimbursed at the end of the rental period, minus any restoration fees following damage.

The security deposit does not constitute the limit of the Client’s responsibility.

ARTICLE 6 – LATE ARRIVAL, EARLY DEPARTURE, OR CANCELLATION OF THE STAY BY THE CLIENT

No reduction will be granted in case of a late arrival, early departure, or modification in the number of people (whether for the full scheduled stay or a portion of it).

6.1. Modification and early departure

In case of a modification in dates or number of people, the Service Provider will make every effort to accommodate such a request within the limit of availabilities, without prejudice to any additional fees. In any case, this is a simple obligation of diligence, but the Service Provider cannot guarantee the availability of a pitch or rental accommodation, or of a different date; and in such case that it is available, an additional fee may be required.

The Campsite reserves the right to rent the pitch and/or accommodation without owing any reimbursement or compensation.

The Campsite holds a duly reserved pitch and/or accommodation for twenty-four (24) hours from the scheduled date of your arrival. After this time limit, the Campsite disposes of the pitch and/or accommodation at its discretion, and the deposit will not be reimbursed.

In case of late arrival, the Client must notify the Service Provider.

The Service Provider will consider any request for a reduction of the rental period duration as a partial cancellation, of which the consequences are established in Article 6.2.

An early departure cannot result in any reimbursement whatsoever on the part of the Service Provider.

6.2. Cancellation

Serenity Option is optional. It covers the reimbursement of funds paid in case of cancellation.

6.2.1 Without the “Serenity” option

In the absence of the “Serenity” option, in case the Client cancels a Reservation, after its acceptance by the Service Provider within thirty (30) days before the scheduled date of the duly reserved Rental for any reason whatsoever except for force majeure, the deposit and balance paid for the Reservation – as determined in Article 4 – PAYMENT TERMS of these General Sales Terms – will be fully acquired by the Campsite as compensation and cannot give rise to any reimbursement whatsoever.

6.3. “Serenity” option

The “Serenity” option is non-retroactive and can only be provided at the time of reservation.

Upon reservation, it is possible to take out the Serenity option to enjoy flexible conditions in case of a modification or cancellation of the stay. Any modification or cancellation of the reservation must be sent to the campsite by email. In case of cancellation for any reason, the time limits will be determined according to the date of reception. This offer does not replace the other general sales terms, but it does complete them in case of the cancellation or modification of the stay.

If you took out the “Serenity” option, no justification is required.

The following rates apply:

€2.50 per night per pitch,

€5.00 per night per rental accommodation

Any stay that is shortened (late arrival, early departure) of your own doing will not be eligible for a reimbursement.

Everything about our terms of Serenity option

6.3.1 Conditions for modification of a stay

Up to fourteen (14) days before arrival, the dates of a stay may be modified free of charge for a stay to be scheduled in the following twelve (12) months.

• The stay may be postponed to a future date.
• Any price difference between the original stay and the new stay in effect at the time of the modification will remain at the client’s expense. If the new stay is less expensive than the original one, the difference will not be reimbursed.
• Beginning thirteen (13) days before your arrival and for any stay that has already begun, the dates of the stay may no longer be modified.

6.3.2 Conditions for the reimbursement of a stay

• Up to thirty (30) days before the scheduled arrival, the stay may be cancelled free of charge, and all amounts paid will be fully reimbursed.
• Between twenty-nine (29) and fourteen (14) days before the scheduled arrival, the stay may be cancelled for the fixed cancellation fee of 70 euros.

Only the amounts already paid at the time of the request for a cancellation will be reimbursed, minus the cancellation fee in the amount of 70 euros.

Beginning thirteen (13) days before your arrival and in case of any stay that has already begun, no reimbursement can be made.

ARTICLE 7 – CLIENT OBLIGATIONS

7.1. Liability Insurance

The Client staying on a pitch or in a rental accommodation is required to be covered by liability insurance. An insurance certificate may be requested of the Client before the service is provided.

7.2. Pets

Pets are admitted under the responsibility of their masters in exchange for the flat fees proposed by the Service Provider, payable upon reservation. Pets must be tattooed and vaccinated, and must be kept on a leash. The vaccination records must be provided and must imperatively be up-to-date.

Pets are admitted in exchange for the flat fees proposed by the Service Provider, payable upon reservation or on-site upon the Client’s arrival.

Pets are accepted in mobile homes with the exception of the Cottage Life (for persons with reduced mobility).

7.3 Visitors

Visitors are authorised under the responsibility of their host, after notifying their presence at reception and paying a fee of €4/day per visitor.

7.4. Interior regulation

The interior regulation is on display at the entrance of the establishment and at reception. The Client is obligated to be aware of it and to comply with it. It is available on simple request.

ARTICLE 8 -– SERVICE PROVIDER OBLIGATIONS – SECURITY DEPOSIT

The reservation is made with the greatest possible consideration for the Client’s desires and the campsite’s availabilities.

In keeping with the legal provisions and without additional payment, the Service Provider guarantees the Client against any malfunction or hidden defect arising from a design defect or from the provision of the duly ordered Services.

In order to assert his or her rights, the Client must notify the Service Provider, in writing, of the existence of the defect or malfunction within a maximum of seven (7) days from the date the Services are provided.

As far as is possible and as quickly as is possible, the Service Provider will reimburse, correct, or arrange for the correction of the services considered defective, within a maximum of fifteen (15) days following the Service Provider’s observation of the defect or malfunction. The reimbursement will be made by crediting the Client’s bank account or by sending a bank check to the Client.

The Service Provider’s guarantee is limited to the reimbursement of the Services that have actually been paid for by the Client. The Service Provider cannot be considered responsible or defaulting for any delay or failure to execute following the occurrence of a force majeure ordinarily recognised by French case law.

The Services provided through the intermediary of the Service provider’s website www.le-paradis.com comply with the regulation in effect in France.

ARTICLE 9 – RIGHT TO WITHDRAWAL

With regard for Article L.221-28 of the French Consumer Code, the right of withdrawal cannot be applied to contracts for the provision of accommodation services, which must be provided at a determined date or period.

ARTICLE 10 – PROTECTION OF PERSONAL DATA

The Service Provider, author of this document, performs processes on personal data of which the legal basis is:

– Either the legitimate interest pursued by the Service Provider when seeking the following ends:

• Canvassing
• Client and prospect relationship management
• The organisation of, registration of, and invitation to the Service Provider’s events
• Processing, execution, canvassing, production, management and follow-up of client requests and files
• The drawing up of contracts for client accounts

– Or the compliance with legal and regulatory obligations when processing data to the following ends:

• The prevention of money laundering and of funding for terrorism, and for the fight against corruption
• Invoicing
• Accounting

The Service Provider only stores data for the duration required to perform the operations for which the data were collected and in compliance with the regulations in effect.

To that extent, the client data are stored for the duration of the contractual relations, extended to three (3) years for the purposes of sales development and canvassing, without prejudice to storage obligations or prescription periods.

For the purposes of preventing money laundering and funding for terrorism, the data are stored for five (5) years after the end of relations with the Service Provider. For accounting purposes, they are stored for ten (10) years from the conclusion of the fiscal year.

The data of prospects are stored for a duration of three (3) years if no participation in – or registration to – the Service Provider’s events occurs.

The processed data are reserved to the people authorised by the Service Provider.

In the conditions determined by the Data Protection and Civil Liberties law and the European regulations on data protection, natural persons have a right to access the data regarding them, and to rectify, question, limit, transfer and delete these data.

For reasons pertaining to their particular situations and at any time, the individuals affected by the implemented data processing also have a right to oppose the processing of their personal data having as a legal base the legitimate interest of the Service Provider, and these individuals have a right to oppose sales canvassing.

They also have a right to determine the general and particular directions regarding the way that the rights mentioned above may be asserted after their death.

• To assert these rights, send an email to the following address: contact@le-paradis.com
• Or write to the following postal address: SAS Camping Le Paradis La Rebeyrolle 24290 ST LEON SUR VEZERE and include a copy of a signed identity card.

The individuals involved have a right to file a complaint with the CNIL (French National Commission on Informatics and Liberty).

ARTICLE 11 – INTELLECTUAL PROPERTY

The content of the www.le-paradis.fr website is the property of the Service Provider and its partners, and is protected by French and international laws relating to intellectual property.

Any reproduction, dissemination, or total or partial use of this content is strictly prohibited and is likely to constitute an infringement offence.

Moreover, the Service Provider remains the owner of all the intellectual rights over the photographs, presentations, studies, drawings, models, prototypes, and so on, produced (even on the Client’s request) in order to provide Services to the Client. The Client therefore refrains from any reproduction or exploitation of the said studies, drawings, models, prototypes, and so on, without the express, written, prior authorisation of the Service Provider, who can request financial compensation for it.

The same goes for names, logos, or more generally any graphic representation or text belonging to, or used and disseminated by, the Service Provider.

ARTICLE 12 – APPLICABLE RIGHT – LANGUAGE

These General Sales Terms and the operations resulting from them are regulated and subject to French law.

These General Sales Terms are drawn up in the French language. If they are translated into one or several foreign languages, only the French text is binding in case of a dispute.

ARTICLE 13 – DISPUTES

Any dispute that could result from operations of purchase and sale concluded in application of these General Sales Terms, concerning their validity, interpretation, execution, cancellation, consequences, and results which cannot be resolved between the Service Provider and the Client will be subject to the competent courts in conditions of ordinary law.

The Client is informed that, in all events, he or she may request conventional arbitration proceedings or any other alternative method for conflict resolution in case of a dispute.

In particular, the Client may call on the following Consumer Obudsman service free of charge: CM2C

ARTICLE 14 – PRE-CONTRACTUAL INFORMATION – CLIENT AGREEMENT

The client acknowledges being advised of these General Sales Terms in a legible, comprehensible way before placing an Order, in addition to all the information addressed in Articles L 111-1 to L111-7 of the Consumer Codes, in addition to the information required in application of the Order of 22 October 2008 relating to advance consumer information about the characteristics of campsite rental accommodation, and in particular:

• The essential characteristics of the Services, with regard for the communication media used and the Services involved
• The rates of Services and additional fees
• The information relating to the identity of the Service Provider, to its postal address, telephone and email contact information, and to its activities, if these relate to the context
• The information relating to the legal and contractual guarantees and the methods used to implement them; the functions of the digital content and, if applicable, its interoperability
• The possibility of calling on conventional arbitration proceedings in case of a dispute
• Information relating to cancellation methods and other important contractual terms.

The fact that a natural (or legal) person places an order on the www.le-paradis.fr website implies full agreement to, and acceptance of, these General Sales Terms, and this is expressly recognised by the client, who namely waives the right to any contradictory document, which would be unenforceable upon the Service Provider.