Read the general terms and conditions of Camping Le Paradis
Contact details :
SAS CAMPING LE PARADIS, RCS Périgueux 384986386 La Rebeyrolle
24290 SAINT LEON SUR VEZERE
Tél. : 0553507264
Mail : contact@le-paradis.com
Website : www.le-paradis.com
DEFINITIONS:
ORDER or RESERVATION or RENTAL: Purchase of Services.
SERVICES: seasonal rental of accommodation or bare pitches “tourism”.
ACCOMMODATION : Canadian tent, Lodge, cottage confort, cottage life, cottage confort plus, cottage privilège, cottage belle vue, cottage premium Taos, Houses
ARTICLE 1 – SCOPE OF APPLICATION
These General Terms and Conditions of Sale apply, without restriction or reservation, to any rental of accommodation or bare pitches on the Le Paradis campsite, operated by Mrs. and Mr. KUSTERS, to non-professional customers (“Customers” or “the Customer”), on its website www.le-paradis.com or by telephone, post or electronic mail (e-mails), or in a place where the Service Provider markets the Services.
The main characteristics of the Services are presented on the www.le-paradis.com website or in written form -paper or electronic- in the event of reservation by means other than a remote order.
It is the Customer’s responsibility to familiarize himself/herself with these terms and conditions before placing an order. The choice and purchase of a Service is the sole responsibility of the Customer.
These General Terms and Conditions of Sale apply to the exclusion of all other terms and conditions of the Service Provider, in particular those applicable to other sales channels for the Services.
These General Terms and Conditions of Sale are accessible at all times on the website and shall prevail, where applicable, over any other version or any other contractual document. The version applicable to the Customer is that in force on the website or communicated by the Service Provider on the date the Order is placed by the Customer.
In the absence of proof to the contrary, the data recorded in the Service Provider’s computer system constitutes proof of all transactions concluded with the Customer.
Under the conditions defined by the French Data Protection Act and the European Data Protection Regulation, the Customer has the right to access, rectify and, if the processing is not essential to the execution of the order and the stay and their consequences, to object to all of his personal data at any time by writing, by post and with proof of identity, to Camping Le Paradis La Rebeyrolle 24290 SAINT LEON SUR VEZERE or by e-mail to contact@le-paradis.com.
The customer declares that he/she has read these General Terms and Conditions of Sale and accepted them either by ticking the appropriate box before completing the online order procedure, or by accepting the general terms and conditions of use of the www.le-paradis.com website, or, in the case of off-line reservations, by any other appropriate means.
ARTICLE 2 – RESERVATIONS
The Customer selects the services he wishes to order on the website or on any document sent by the Service Provider.
It is the Customer’s responsibility to check the accuracy of the Order and to notify the Supplier immediately of any errors. The Order will only be considered definitive once the reservation deposit has been paid and confirmation of acceptance of the Order has been sent to the Customer by the Service Provider, by e-mail or post, or by signature of the contract in the case of reservations made directly on the premises where the Service Provider markets the Services.
Reservations are made with the customer’s wishes and the campsite’s availability in mind.
Under article L.221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for contracts for the provision of accommodation services, which must be supplied on a specific date or during a specific period.
Any Order placed on the www.le-paradis.com website constitutes the formation of a distance contract between the Customer and the Service Provider.
All Orders are non-transferable.
ARTICLE 3 – PRICES
The Services offered by the Service Provider are provided at the prices in force on the website www.le-paradis.com, or on any information medium of the Service Provider, when the order is placed by the Customer. Prices are expressed in Euros, exclusive of tax and VAT. These prices are subject to change. The campsite reserves the right to modify prices at any time. Stays will be invoiced on the basis of the rates in force on the day of booking, subject to availability. We advise you to check the applicable rate by contacting the campsite directly.
Prices take into account any discounts offered by the Service Provider on the www.le-paradis.com website or in any other information or communication medium.
These prices are firm and non-revisable during their period of validity, as indicated on the www.le-paradis.com website, in the e-mail or in the written proposal sent to the Customer. Beyond this validity period, the offer is null and void and the Service Provider is no longer bound by the prices.
“Any subsequent change in the applicable VAT rate, occurring between the time the rates were determined and the billing of the stay, will result in a correlative change in the price including VAT, which the customer accepts without reservation”.
Offers and promotions are non-retroactive and cannot be combined.
Accommodation rental conditions
- From the end of June to the end of August, arrival/departure days for rentals are Wednesdays and Saturdays, with a minimum stay of 3 nights.
- For other periods, there are no set arrival and departure days, but a minimum of 2 nights is required.
3.1 Tourist taxes
The tourist tax, collected on behalf of the local authority, is not included in the rates. The amount is determined per person per day as follows:
0.50 per night per person over 18.
3.2 Eco-sensitization contribution
To complete our environmental projects, we have set up an eco-awareness contribution. The amount is determined as follows
€0.20 per night per person over 3 years of age
ARTICLE 4 – TERMS OF PAYMENT
4.1. Down payment
Sums paid in advance are deposits. They constitute an advance on the total price due by the customer.
It is requested :
For accommodation and bare pitches: 25% of the total cost of the stay. This deposit must be paid on receipt of the booking form and will be deducted from the total amount of the order.
In accordance with the provisions of article L221-28 et seq. of the French Consumer Code, none of the services offered by Le Paradis are subject to the right of withdrawal (except in the cases provided for in article 6.3 of these terms and conditions).
Consequently, any cancellation by the customer after booking and before departure will result in a refund as follows:
100% of the amount paid, if the cancellation is made more than 45 days before the start of the holiday.
50% of the amount paid, if the cancellation is made between 30 and 45 days before the start of the holiday.
No refund if cancellation is made less than 30 days before the start of the holiday or if the customer fails to show up.
4.2. Payment
Payments made by the Customer shall not be considered final until actual receipt of the sums due by the Service Provider.
Late payment will result in the immediate payment of all sums due by the Customer, without prejudice to any other action that the Service Provider may take against the Customer in this respect.
4.3. Non-compliance with payment terms
In addition, the Service Provider reserves the right, in the event of non-compliance with the above payment conditions, to suspend or cancel the provision of the Services ordered by the Customer and/or to suspend the performance of its obligations after a reminder has remained without effect.
ARTICLE 5 – SUPPLY OF SERVICES
5.1. Provision and use of services
The reserved pitch is at the customer’s disposal from 1.00 p.m. on the day of arrival until 12.00 p.m. on the day of departure.
The reserved accommodation is at the customer’s disposal from 3.00 p.m. on the agreed day of arrival until 10.00 a.m. on the day of departure.
5.2. Balance
The balance of the rental must be paid in full 30 days before the arrival date (otherwise the rental will be cancelled).
The balance of the stay (bare pitch) must be paid in full on the day of arrival.
The accommodation and bare pitches are intended for a specific number of occupants at the time of rental and may under no circumstances be occupied by a greater number of people.
5.3. Deposit
Accommodation and bare pitches must be returned in the same state of cleanliness as on delivery. If this is not the case, the hirer will have to pay a lump sum for cleaning.
Any damage to the accommodation or its accessories will be repaired immediately at the tenant’s expense. The inventory at the end of the rental period must be exactly the same as at the beginning.
For accommodation rentals, a security deposit of :
90 € euros for cottages comfort, comfort plus, cottage life, lodge explorer and canadian tent
130 € for privileged cottages, beautiful view cottage, Taos premium cottage and houses
The keys are demanded from the customer on the day the keys are handed over, and are returned to the customer on the day the rental ends, subject to deduction of any repair costs.
This guarantee does not constitute a limit of liability.
ARTICLE 6 – DELAY, INTERRUPTION OR CANCELLATION OF STAY BY THE CUSTOMER
No discount will be granted for late arrivals, early departures or changes in the number of people (whether for all or part of the planned stay).
6.1. Modification and interruption
In the event of a change of dates or number of people, the Provider will do its utmost to accept requests for a change of date within the limits of availability, without prejudice to any additional charges; in all cases, this is merely an obligation of means, as the Provider cannot guarantee the availability of a pitch or accommodation, or another date; an additional charge may be requested in such cases.
The Campsite reserves the right to re-let the pitch and/or accommodation without any refund or compensation.
The campsite will hold a reserved pitch and/or accommodation for 24 hours from the date of arrival. After this period, the Campsite will dispose of it as it sees fit, and the deposit will not be refunded.
In the event of delay, the Customer must inform the Service Provider.
Any request to reduce the duration of the stay will be considered by the Provider as a partial cancellation, the consequences of which are governed by article 6.2.
Early departure shall not give rise to any reimbursement by the Service Provider.
6.2. Cancellation
The Serenity Option is optional and covers reimbursement of sums paid to the campsite in the event of cancellation.
6.2.1 Sans option « Sérénité »
En cas d’annulation sans l’option « Sérénité » de la Réservation par le Client après son acceptation par le Prestataire moins de 30 jours au moins avant la date prévue de Location réservée, pour quelque raison que ce soit hormis la force majeure, l’acompte et le solde versés à la Réservation, tel que défini à l’article 4 – CONDITIONS DE PAIEMENT des présentes Conditions Générales de Vente sera de plein droit acquis au Camping, à titre d’indemnité, et ne pourra donner lieu à un quelconque remboursement.
6.3. Option « Sérénité »
The “Sérénité” option is non-retroactive and can only be taken out at the time of booking.
At the time of booking, it is possible to subscribe to the Sérénité option to benefit from flexible conditions for modifying and cancelling your stay. All changes or cancellations must be made in writing and sent to the campsite by e-mail. In all cases of cancellation, deadlines are calculated from the date of receipt. This offer does not replace the other general terms and conditions of sale, which it merely supplements in the event of cancellation or modification of a stay.
If you have subscribed to the “Sérénité” option, you don’t need to provide any proof.
The rate is as follows
2.50 € per night per pitch,
5.00 € per night for rentals
If your stay is interrupted or shortened (late arrival, early departure), you will not be entitled to a refund.
6.3.1 Conditions de mod6.3.1 Conditions for modifying a stayification du séjour
Up to 14 days before arrival, the stay can be changed free of charge if it takes place within the next 12 months.
- The stay can be postponed to new dates
- Any difference in price at the time of the modification between the old and the new stay will be charged to the customer. If the new holiday is less expensive than the old one, the difference will not be reimbursed.
- From 13 days before arrival and for any stay already started, the stay cannot be modified.
6.3.2 Conditions for refunding the stay
- Up to 30 days prior to arrival, the stay can be cancelled free of charge and the sums paid will be reimbursed in full.
- From 29 days to 14 days before arrival, the stay can be cancelled for a fixed cancellation fee of 70 euros.
Only the sums committed at the time of the cancellation request will be reimbursed, less a fixed cancellation fee of 70 euros.
From 13 days prior to arrival, no refunds will be made for any stay already started.
ARTICLE 7 – CUSTOMER OBLIGATIONS
7.1. Liability insurance
Customers staying on a pitch or in accommodation must be covered by third-party liability insurance. A certificate of insurance may be requested from the customer before the start of the service.
7.2. Animals
Pets are accepted under the responsibility of their owners, subject to a fee available from the Provider and payable at the time of booking. They must be kept on a leash, tattooed and vaccinated. Vaccination records must be up-to-date.
They are accepted in the mobile homes, except in the Cottage Life (PMR).
7.3 Visitors
Visitors are allowed in under their host’s responsibility, after notifying reception of their presence and paying a fee of €4/day per visitor.
7.4. Rules of procedure
Rules and regulations are posted at the entrance to the establishment and at reception. Customers are required to read and respect these rules. They are available on request.
ARTICLE 8 – OBLIGATIONS OF THE SERVICE PROVIDER – WARRANTY
Reservations are made with the customer’s wishes and the campsite’s availability in mind.
The Service Provider guarantees the Customer, in accordance with legal provisions and without additional payment, against any lack of conformity or latent defect resulting from a design or manufacturing fault in the Services ordered.
In order to assert its rights, the Customer must inform the Service Provider, in writing, of the existence of the defects or lack of conformity within a maximum period of 7 Days from the provision of the Services.
The Service Provider will refund or rectify or have rectified (as far as possible) the services deemed defective as soon as possible and at the latest within 15 days of the Service Provider’s discovery of the defect or fault. Reimbursement will be made by credit to the Customer’s bank account or by cheque sent to the Customer.
The Service Provider’s guarantee is limited to the reimbursement of Services actually paid for by the Customer. The Service Provider shall not be held liable or in default for any delay or non-performance resulting from the occurrence of an event of force majeure as usually recognized by French case law.
The Services provided through the Provider’s website www.le-paradis.com comply with the regulations in force in France.
ARTICLE 9 – RIGHT OF WITHDRAWAL
Under article L.221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for contracts for the provision of accommodation services, which must be supplied on a specific date or during a specific period.
ARTICLE 10 – PROTECTION OF PERSONAL DATA
The Service Provider, the writer of the present document, implements personal data processing whose legal basis is :
Or the legitimate interest pursued by the Service Provider when it pursues the following purposes:
- Prospecting
- Customer and prospect relationship management
- The organization, registration and invitation to the Service Provider’s events
- Processing, execution, prospecting, production, management and follow-up of customer requests and files
- Drafting deeds on behalf of clients
Or to comply with legal and regulatory obligations when it implements processing for the following purposes:
- Preventing money laundering and the financing of terrorism and combating corruption
- Invoicing
- Accounting
The Service Provider keeps data only for as long as is necessary for the operations for which it was collected and in compliance with current regulations.
In this respect, customer data is kept for the duration of the contractual relationship, plus 3 years for promotional and canvassing purposes, without prejudice to retention obligations or limitation periods.
With regard to the prevention of money laundering and the financing of terrorism, data is kept for 5 years after the end of relations with the Service Provider. For accounting purposes, data is kept for 10 years from the end of the financial year.
Prospective customers’ data is kept for a period of 3 years if no participation or registration in the Service Provider’s events has taken place.
The data processed is intended for authorized persons of the Service Provider.
Under the conditions defined by the French Data Protection Act and the European Data Protection Regulation, individuals have the right to access, rectify, query, limit, port or delete data concerning them.
Data subjects also have the right to object at any time, for reasons relating to their particular situation, to the processing of personal data whose legal basis is the legitimate interest of the Service Provider, as well as the right to object to commercial canvassing.
They also have the right to define general and specific directives defining the manner in which they intend the above-mentioned rights to be exercised after their death.
- By e-mail to the following address: contact@le-paradis.com
- Or by post to the following address Sas Camping Le Paradis La Rebeyrolle 24290 ST LEON SUR VEZERE with a copy of a signed identity document.
Data subjects have the right to lodge a complaint with the CNIL.
ARTICLE 11 – INTELLECTUAL PROPERTY
The content of the www.le-paradis.fr website is the property of the Service Provider and its partners and is protected by French and international intellectual property laws.
Any reproduction, distribution or use of this content, in whole or in part, is strictly prohibited and may constitute an infringement of copyright.
In addition, the Service Provider retains all intellectual property rights to photographs, presentations, studies, drawings, models, prototypes, etc., produced (even at the Customer’s request) for the purpose of providing the Services to the Customer. The Customer is therefore prohibited from reproducing or exploiting said studies, drawings, models, prototypes, etc., without the express, prior written authorization of the Service Provider, which may be subject to a financial consideration.
The same applies to names, logos or, more generally, any graphic representation or text belonging to or used and distributed by the Service Provider.
ARTICLE 12 – APPLICABLE LAW – LANGUAGE
These General Terms and Conditions of Sale and the operations arising from them are governed by and subject to French law.
These General Terms and Conditions of Sale are written in French. In the event of translation into one or more foreign languages, the French text shall prevail in the event of litigation.
ARTICLE 13 – DISPUTES
Any and all disputes arising out of or in connection with the purchase and sale transactions entered into pursuant to these general terms and conditions of sale, concerning the validity, interpretation, performance, termination, consequences and consequences thereof, which cannot be resolved between the Service Provider and the Customer, shall be submitted to the competent courts under the conditions of ordinary law.
The customer is hereby informed that, in the event of a dispute, he/she may have recourse to a conventional mediation procedure or to any other alternative dispute resolution method.
In particular, he may have free recourse to the following Consumer Mediator: CM2C
ARTICLE 14 – PRE-CONTRACTUAL INFORMATION – CUSTOMER ACCEPTANCE
The Customer acknowledges that, prior to placing his/her Order, he/she has been provided, in a legible and comprehensible manner, with these General Terms and Conditions of Sale and with all the information and details referred to in articles L 111-1 to L111-7 of the French Consumer Code, in addition to the information required in application of the decree of 22 October 2008 relating to prior consumer information on the characteristics of rental accommodation in open-air hotels, and in particular :
- The essential characteristics of the Services, taking into account the communication medium used and the Services concerned
- Price of Services and ancillary costs
- Information relating to the identity of the Service Provider, its postal, telephone and electronic contact details, and its activities, if not obvious from the context.
- Information on legal and contractual warranties and how they apply; digital content functionalities and, where applicable, interoperability.
- The possibility of resorting to conventional mediation in the event of a dispute
- Information on termination and other important contractual conditions.
The fact that a natural person (or legal entity) places an order on the www.le-paradis.fr website implies full acceptance of these General Terms and Conditions of Sale, which is expressly acknowledged by the Customer, who notably waives the right to invoke any contradictory document, which would be unenforceable against the Service Provider.
