Read the Terms and Conditions of Sale of Camping Le Paradis

Service Provider Information: 

SAS CAMPING LE PARADIS

La Rebeyrolle, 5667 route de la Vallée

24290 SAINT LEON SUR VEZERE

RCS Périgueux 384986386

Tel.: +33 (0)553507264 

Email: contact@le-paradis.com

Website: https://le-paradis-campsite.com/

ARTICLE 1 – SCOPE OF APPLICATION

These Terms and Conditions of Sale apply, without restriction or reservation, to all rentals of accommodation and camping pitches at the Le Paradis campsite by non-professional customers (the “Customers” or the “Customer”), whether booked via the website www.le-paradis.com, by telephone, by post or by email, or at any location where the Service Provider markets its Services.

The main features of the Services are presented on the website www.le-paradis.com, or in written form – either paper or electronic – where a booking is made by other means than remote selling.

It is up to the Customer to read these Terms and Conditions before placing any order. The choice and purchase of any Service are the sole responsibility of the Customer.

These Terms and Conditions of Sale apply to the exclusion of all other terms and conditions of the Service Provider, and particularly those applicable to other channels through which the Services are marketed.

These Terms and Conditions of Sale are available at any time on the website and shall prevail, where applicable, over any other version or contractual document. The version applicable to the Customer is the version in force on the website or provided by the Service Provider on the date the Customer places the Order.

Unless proven otherwise, the data recorded in the Service Provider’s computer system shall constitute evidence of all transactions concluded with the Customer.

In accordance with the French Data Protection Act (Loi Informatique et Libertés) and the EU General Data Protection Regulation, the Customer has the right, at any time, to access, rectify and object to the processing of their personal data, where such processing is not necessary for the performance of the booking, stay, or any related matters. To exercise these rights, the Customer may write to Camping Le Paradis, 5667 route de la Vallée, La Rebeyrolle, 24290 Saint-Léon-sur-Vézère, France, providing proof of identity; or contact the campsite by email at contact@le-paradis.com.

The Customer declares that they have read and agree to these Terms and Conditions of Sale by ticking the box provided for this purpose before proceeding to place an order.

ARTICLE 2 – BOOKING

The Customer selects the Services they wish to book on the website or on any document provided by the Service Provider.

The Customer is responsible for checking that the booking details are correct and must immediately notify the Service Provider of any errors. The booking shall be considered final only once the booking deposit has been paid and the Customer has received confirmation that the Service Provider has accepted the order.

Bookings are made taking into account the Customer’s preferences as much as possible, subject to availability at the campsite.

Any booking made via the website www.le-paradis.com constitutes a distant contract between the Customer and the Service Provider. All bookings are made in the name of the Customer and are non-transferable.

ARTICLE 3 – PRICES

The Services offered by the Service Provider are supplied at the prices in force on the website www.le-paradis.com or as indicated in any information provided by the Service Provider at the time the Customer places the Order. Prices are quoted in euros, both tax-exclusive and tax-inclusive. The prices indicated are subject to change. The campsite reserves the right to change its prices at any time. Each stay will be charged at the price in force on the date of booking, subject to availability. Customers are advised to check the applicable prices by contacting the campsite directly.

The prices take into account any discounts that may be offered by the Service Provider on the website www.le-paradis.com or through any information or communication medium.

These prices are fixed and non-revisable during their period of validity, as stated on the website www.le-paradis.com, in the email or in the written quote sent to the Customer. After this period of validity, the offer shall expire and the Service Provider shall no longer be bound by the prices quoted.

Any subsequent change in the applicable VAT rate occurring between the date on which the prices were set and the date on which the stay is invoiced shall result in a corresponding adjustment to the tax-inclusive price, which the Customer accepts without reservation.

Offers and promotions are not retroactive and cannot be combined.

3.1 Tourist taxes

The tourist tax, collected on behalf of the local authority, is not included in the prices. It is calculated per person, per night, for guests aged 18 and up.

3.2 Eco-sensitization contribution

To help fund projects undertaken as part of our environmental commitment, an environmental awareness contribution has been introduced. It is calculated per person, per night, for guests over 3 years of age.  

ARTICLE 4 – PAYMENT TERMS

4.1. Deposit and payment upon booking

All bookings become final once the booking has been accepted by the Campsite and the amounts due at the time of booking have been received. 

• For stays in rental accommodation: A deposit equivalent to 25% of the total cost of the stay is payable at the time of booking. 
• For stays of 1 to 3 nights on a camping pitch:  The full cost of the stay is payable at the time of booking. 
• For stays of 4 nights or more on a camping pitch: A deposit equivalent to 25% of the total cost of the stay is payable at the time of booking. 

Amounts paid at the time of booking constitute deposits and will be deducted from the total cost of the stay. 

The terms applicable to any change or cancellation of a stay are set out in Article 6 of these Terms and Conditions of Sale. 

4.2. Payment

• For stays in rental accommodation: The balance of the stay must be paid in full no later than 30 days before the arrival date. For a booking made less than 30 days before the arrival date, the full cost of the stay is payable at the time of booking. 
• For stays of 1 to 3 nights on a camping pitch: As the full cost of the stay is paid at the time of booking, no balance is due on arrival. 
• For stays of 4 nights or more on a camping pitch: The balance of the stay must be paid in full no later than on the arrival date. 

Payments made by the Customer shall only be considered final once the amounts due have actually been received by the Service Provider.

4.3. Failure to comply with payment terms

The Customer must comply with the payment deadlines established in Article 4.2.

If all or part of the outstanding balance remains unpaid by the due date, the Campsite will send the Customer a reminder requesting payment within the specified period.

If payment is not received within that period, the Campsite may cancel the booking and make the rental accommodation or camping pitch available for rebooking.

Where a booking is cancelled due to non-payment, the amounts already paid will not be refunded where the cancellation terms established in Article 6 no longer entitle the Customer to a refund.

Where the applicable cancellation terms provide for a full or partial refund at that date, the refund will be issued in accordance with Article 6.

Any specific terms applicable to the “Serenity” option shall remain in force if the Customer has taken out this option.

ARTICLE 5 – PROVISION OF SERVICES

5.1. Provision of camping pitches and rental accommodation

All camping pitches and accommodation units are intended for a specified number of occupants and must under no circumstances be occupied by more people than the maximum capacity stated at the time of booking.

5.1.1  Camping pitches

The reserved camping pitch will be made available to the Customer from 2 p.m. on the agreed arrival date until 12 p.m. on the departure date.

5.1.2  Rental accommodation

The reserved rental accommodation will be made available to the Customer from 5 p.m. on the agreed arrival date until 12 p.m. on the departure date.

If the Customer arrives before 5 p.m., the accommodation may be made available earlier if it is ready. However, this possibility is subject to operational and accommodation preparation requirements and cannot be guaranteed.

5.2 Security deposit and handover

For any accommodation rental, a security deposit of €150 is payable by the Customer upon arrival. 

Where applicable, this deposit is intended to cover any amounts owed to the Campsite as a result of damage, missing items or equipment, or exceptional work required due to circumstances attributable to the Customer. It does not limit the Customer’s liability. 

The Customer must take proper care of the accommodation, its equipment, furnishings and accessories throughout the stay. The accommodation must be handed over in a condition that complies with the Campsite’s checkout requirements, subject to normal wear and tear resulting from occupation. 

5.3 Accommodation cleaning

5.3.1   End-of-stay cleaning

The required standard of cleanliness and the main cleaning tasks to be carried out are specified in the checkout instructions provided by the Campsite. The Customer agrees to read and comply with these instructions.

The end-of-stay cleaning fee does not cover exceptional cleaning work made necessary by an obviously excessive level of dirt, abnormal use of the accommodation or its equipment, or damage. 

After each departure, the Campsite teams inspect the accommodation and carry out the routine cleaning operations necessary to ensure that the next occupants receive the standard of cleanliness and quality expected by the establishment. 

If the accommodation requires an unusually extensive cleaning intervention because cleaning has not been carried out or has clearly been insufficient, the Campsite may charge the Customer the cleaning costs referred to in Article 5.2. 

5.4 Accommodation inspection and security deposit refund 

The Campsite will inspect the accommodation after the Customer’s departure; the inspection will not necessarily take place in the Customer’s presence. 

The security deposit will be refunded following the inspection of the accommodation, provided that no issues are identified. 

In the event of damage to equipment or missing items, or where exceptional cleaning work results in additional charges, the Campsite will inform the Customer, specifying the reason for the deduction or charge. 

The Campsite may save any evidence necessary to establish the condition in which the accommodation was returned. 

The security deposit will then be refunded within 7 days, minus any amounts owed to the Campsite, where applicable. 

ARTICLE 6 – LATE ARRIVAL, EARLY DEPARTURE, OR CANCELLATION OF A STAY

6.1. Late arrival and “no-show”

If the Customer arrives after reception closing time or later than the originally scheduled arrival date, they must inform the Campsite as soon as possible to agree on arrangements for their arrival.

If the Customer does not arrive on the scheduled arrival date and has not notified the Campsite, the booking will be considered a “no-show”.

The reserved pitch or accommodation will be held until 12 p.m. on the day following the scheduled arrival date.

After this deadline, if the Customer has not contacted the Campsite, the booking will be considered abandoned and the Campsite may make the pitch or accommodation available again, particularly to propose it for booking again.

A no-show or late arrival attributable to the Customer does not entitle them to a reduction in the price of the stay or a refund for unused nights, subject to any applicable provisions of the “Serenity” option taken out by the Customer.

6.2. Change of stay

Any request to modify a booking, including changes to the dates or duration of the stay or the type of pitch or accommodation, must be communicated to the Campsite as soon as possible.

The Campsite will make every effort to accommodate the request, subject to availability and operational limitations. Any change to the dates, duration or type of service is subject to the Campsite’s prior approval and may result in a change to the price of the stay, payable by the Customer.

The number of guests may be adjusted up to the date of arrival, provided that the maximum permitted occupancy of the reserved pitch or accommodation is not exceeded. Where applicable, the total cost of the stay will be adjusted according to the actual number of guests and any services or charges billed per person.

6.3. Interruption of stay and early departure

Once a stay has commenced, the full amount remains payable.

If the Customer interrupts their stay or leaves early, any nights or services booked but not used will not entitle them to a price reduction or refund.

Customers are requested to inform the Campsite of any early departure.

6.4 Cancellation of stay

All cancellation requests must be submitted to the Campsite in writing, by email or by post. The date on which the Campsite receives the cancellation request determines the applicable cancellation terms.

Unless the “Serenity” option has been added, the following cancellation terms apply:

• Cancellation up to and including 45 days before the scheduled arrival date: a refund of 100% of the amount paid towards the stay.
• Cancellation between 30 and 44 days before the scheduled arrival date: a refund of 50% of the amount paid towards the stay.
• Cancellation 29 days and less before the scheduled arrival date: no refund will be given.

In the event of a no-show, no refund will be given, in accordance with Article 6.1.

Any charges relating to optional extras or services expressly stated to be non-refundable are excluded from the amounts eligible for a refund.

For greater flexibility when changing or cancelling your stay, you may add the “Serenity” option when booking.

ARTICLE 7 – THE CUSTOMER’S OBLIGATIONS

7.1. Proper use of the pitch or accommodation

The Customer agrees to use the pitch, accommodation, equipment and facilities of the Campsite for their intended purposes and in a reasonable and respectful manner.

The Customer is responsible for the conduct of all the persons staying under their booking, as well as for any damage attributable to them.

7.2. Pets

Pets are admitted, subject to the conditions set out in the Interior Regulation, and must be declared at the time of booking or, at the latest, before arrival.

An additional charge applies for pets, in accordance with the current rates.

Pets may be restricted or prohibited in certain categories of accommodation. It is up to the Customer to check the conditions applicable to their booked accommodation.

The pet owner remains responsible for their animal throughout the stay and agrees to comply with the provisions concerning pets set out in the Interior Regulation.

7.3 Visitors

Visitors who are not staying at the Campsite are admitted, subject to the conditions set by the Campsite, and must be registered at reception.

An entrance fee is payable for visitors, in accordance with the current rates.

Visitors must comply with the Interior Regulation. The Customer receiving the visitors is responsible for ensuring that they comply with this Regulation while on the premises.

7.4. Interior Regulation

The Customer acknowledges having been informed of the existence of the Interior Regulation and agrees to comply with them and to ensure that all persons in their party, as well as their visitors, also comply with them.

In particular, the Interior Regulation establishes the guidelines for safety, quiet, traffic, parking, the use of facilities and communal areas, pets, and respect for other guests.

The Interior Regulation is made available to the Customer by the Campsite and may be consulted at reception.

ARTICLE 8 – THE CAMPSITE’S OBLIGATIONS

8.1 Provision of services

Camping Le Paradis undertakes to provide the Customer with the services booked, in accordance with the terms agreed at the time of booking and these Terms and Conditions of Sale.

If any problems arise during the stay, the Customer is encouraged to inform the Campsite as soon as possible so that it can seek an appropriate solution.

The Campsite undertakes to consider any complaint brought to its attention and, where the issue is attributable to the Campsite, to take appropriate measures to resolve it.

8.2 Liability

The Campsite is responsible for the proper performance of the services for which it is responsible, in accordance with the applicable regulations.

However, the Campsite shall not be held liable where the failure to perform – or improper performance of – a service results from an act or omission attributable to the Customer, an unforeseeable and unavoidable act of a third party unrelated to the provision of the services, an event of force majeure, or a circumstance beyond the Campsite’s control for which it has no reasonable means of intervention.

The Customer remains responsible for their personal belongings during their stay, subject to the applicable legal provisions.

ARTICLE 9 – RIGHT OF WITHDRAWAL

In accordance with Article L.221-28 of the French Consumer Code, the 14-day right of withdrawal does not apply to accommodation services provided on a specific date or during a specific period.

Consequently, the Customer does not have a right of withdrawal with regard to stays booked with Camping Le Paradis.

Any cancellation or change of a booking is subject to the terms set out in Article 6 of these Terms and Conditions of Sale.

ARTICLE 10 – PERSONAL DATA PROTECTION

SAS Camping Le Paradis, acting as data controller, collects and processes the personal data necessary to manage its relationships with Customers.

This data is used in particular to manage enquiries, bookings, stays, payments and invoicing, changes and cancellations, the “Serenity” option, complaints, communications and ongoing customer relations.

The data may also be used to send information and promotional offers relating to Camping Le Paradis, in accordance with applicable regulations and the preferences expressed by the Customer. The Customer may unsubscribe from such communications at any time.

The data may be accessed by authorised personnel at the Campsite and by service providers and data processors required to deliver its services, particularly those involved in booking management, payments, IT systems and customer relations.

Camping Le Paradis does not sell, rent or transfer its Customers’ contact details to third parties for their own direct marketing purposes.

With regard to the “Serenity” option, where supporting documentation is required to assess a cancellation request, only the information necessary for this purpose will be used. Supporting documents containing sensitive data will not be retained beyond the time necessary to verify them and process the request.

Personal data is retained for as long as necessary to fulfil the purposes for which it was collected and, where required, to comply with the Campsite’s legal and regulatory obligations.

Depending on the purpose of the processing, the legal basis is the performance of a contract, compliance with a legal obligation, the Campsite’s legitimate interests or, where required, the Customer’s consent.

In accordance with the applicable personal data protection regulations, the Customer namely has the right to access, rectify and erase their personal data, restrict its processing, object to its processing and, where the relevant conditions are met, obtain its portability. Where processing is based on consent, the Customer may withdraw that consent at any time.

These rights may be exercised by contacting Camping Le Paradis using the contact details provided in Article 1 of these Terms and Conditions of Sale. The Customer also has the right to lodge a complaint with the French Data Protection Authority (Commission Nationale de l’Informatique et des Libertés – CNIL).

Further information about the processing of personal data is available in the Camping Le Paradis Privacy Policy, accessible on its website.

ARTICLE 11 – COMPLAINTS, MEDIATION AND DISPUTE RESOLUTION

11.1 Complaints to the Campsite

In the event of any problem or dispute relating to a booking or stay, the Customer is encouraged to contact Camping Le Paradis in the first instance in order to seek an amicable resolution.

Complaints may be submitted to the Campsite in writing using the contact details provided in Article 1 of these Terms and Conditions of Sale.

11.2 Consumer dispute mediation

If a dispute remains unresolved following a complaint first submitted to the Campsite, the Customer acting as a consumer may refer the matter free of charge to the consumer mediator appointed for Camping Le Paradis:

CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice

49 rue de Ponthieu

75008 Paris

France

Website: www.cm2c.net

CM2C 49 Rue de Ponthieu 75008 Paris

Telephone: 01 89 47 00 14 or email: https://www.cm2c.net/contact.php

The Customer may, in particular, refer the matter directly to the mediator online via the CM2C website.

Recourse to mediation is optional and does not deprive the Customer of the right to bring proceedings before the competent courts.

ARTICLE 12 – PRE-CONTRACTUAL INFORMATION AND ACCEPTANCE OF THE TERMS AND CONDITIONS OF SALE

The Customer acknowledges having received the necessary information regarding the essential characteristics of the stay and the services booked, their prices, the payment terms and these Terms and Conditions of Sale, before confirming the booking.

The applicable Terms and Conditions of Sale are those made available to the Customer and accepted at the time of booking.

Confirmation of the booking implies the Customer’s agreement to these Terms and Conditions of Sale.

Any options selected by the Customer, particularly the terms and conditions of the “Serenity” option where applicable, supplement these Terms and Conditions of Sale. The Customer is advised to retain a copy of these Terms and Conditions of Sale and the booking confirmation on a durable medium.