FAQ

At the campsite

• What are the opening periods of the campsite, and what services does it offer?

  The campsite is open from April 1st to October 20th.
  All the services and facilities (swimming pools, restaurant, bar and shop) are open throughout the entire opening period.
  The houses are available for rental throughout the year.

• How old must children be to participate in the Kid's Club?

  The kid’s club is free of charge, and it is accessible to children from the age of four.

• Are there any activities during the off-season?

  Yes.
  Activities for adults and kids are available from Easter until September, with kids’ activities principally during school holidays and long weekends in the springtime.
  The entire activity coordination team is present in July and August to offer games, workshops, sports competitions and evening entertainment on a daily basis.

• Are barbecues authorised on the campsite?

  Yes.
  Barbecues are authorised on the campsite except when they are prohibited by prefectural order.

• Is the campsite accessible to persons with reduced mobility?

  Yes.
  Fortunately, the Le Paradis campsite is almost entirely flat, making it easier to get around. All the buildings are accessible by wheelchair (including the reception, grocery, bar, restaurant and swimming pools).

• Are visitors admitted?

  Yes.
  Visitors are admitted, under the responsibility of their hosts, after announcing their arrival at reception and paying a € 4 fee.

• Interior regulation

  View the Interior regulation

• Is there a Wi-Fi connection at the campsite?

  Yes.
  High-speed Wi-Fi is available throughout the campsite, free of charge.
  To access the Wi-fi, simply connect to the “Camping Le Paradis” network. You will need to create your account by entering your e-mail address.

Pitches

• Are the pitches equipped with electrical sockets?

  Yes.
  All the pitches are equipped with electrical terminals.
  Electric current: 10A.
  European plug format

• Is water supplied to every pitch?

  Yes
  All our camping pitches are supplied with water

• Are water and electricity included in the price of the pitch?

  Yes.
  Water and electricity are included in the price of the pitch.

• Does the campsite offer specific pitches for camper-vans?

  No.
  We make no distinction among camper-vans, caravans and tents. All the pitches are available for any of these types of accommodation.

• May toilets be emptied on the pitch?

  No.
  Toilets may not be emptied directly onto the pitch, nor into the sinks.
  Equipment for this purpose is provided in each sanitary facility and at the camper service platform.

• What time do the pitches become available?

  Pitches are available beginning at 1 p.m.

• What is the check-out time for a pitch?

  You must check out of the pitch by midday.

• What is the check-out time for a pitch?

  Holders of the following cards enjoy a preferential rate during the off-season: Adac, Acsi, Camping Key and Anwb.
  Sorry, the campsite is not affiliated with Camping Chèques.

Rental Accomommodation

• What equipment is provided in the mobile homes (dishes, linens, etc.)?

  Dishes and cooking utensils are provided with the rental accommodation.
  Comforters, blankets and pillows are also provided.
  You may view the complete list of equipment from the page corresponding with your choice of rental accommodation.

• What is the earliest time that we may arrive?

  You may arrive at any time of day. You will have access to the campsite services.
  The mobile homes become accessible beginning at 3 p.m.

• What should we do if we will be arriving late?

  If you will be arriving late – outside the reception opening hours – we ask that you contact us ahead of time by telephone at +33 (0)5 53 50 72 64.
  We will leave the access map and your key at reception.

• What is the check-out time for a mobile home?

  You must check out of your mobile home by 10 a.m.
  We ask you that you make an appointment at reception to follow the stock-taking procedure.

• Is it necessary to make a security deposit when renting an accommodation?

  For each rental accommodation, you will be asked to make a security deposit of € 60 in cash, or with your credit card.
  The deposit will be returned to you upon your departure after a member of our team verifies the mobile home.

• Is housekeeping included in the price of the accommodation?

  No, housekeeping is not included in the price of the accommodation.
  When you reserve, you may opt for the housekeeping service for the flat rate from € 90 to € 130 depending on your accomodation category.

  The payment of this service does not excuse guests from leaving the mobile home in a decent state: dishes washed and put away, a clean kitchen area, trash bins emptied into the containers, barbecue cleaned, etc.

• Is the accommodation equipped with televisions?

  The accommodation is not equipped with televisions, with the exception of the Premium Taos Cottages and the Houses.
  We do not offer television sets for hire.

• Is the rental accommodation non-smoking?

  Yes.
  All our rental accommodation is non-smoking.

• Are animals admitted into the mobile homes?

  Yes.
  Animals are admitted into the mobile homes, with the exception of Cottage Life.

The Swimming Pools and Aquatic Space

• When is the aquatic space open?

  The heated indoor swimming pool, spa and Jacuzzi are open throughout the campsite opening period, like all the campsite’s services. Access is free of charge.
  The outdoor swimming pools are open beginning in mid-May until the beginning of October (these dates may vary according to weather conditions).

• Are the swimming pools heated?

  The indoor swimming pool, with spa and Jacuzzi, is heated.

  The outdoor swimming pools are heated during the off-season, with the exception of the largest pool.

• Are swimming trunks authorised in the swimming pool?

  Yes.
  All swimmers must wear appropriate swimwear (such as trunks, Bermuda shorts, and so on). Babies must wear a special swimming diaper.

• What are the for access to the well-being area (including sauna and steam bath)?

  Access to the sauna and steam bath is free, but these facilities are reserved to guests over the age of 12. They are accessible only during opening hours (every day from 2 p.m. to 6 p.m. in 2019).

Miscellaneous

• What means of transport are available?

  The campsite is located in a rural zone. There are no public transports available nearby.
  The campsite offers various types of bicycles for hire: bikes, all-terrain bikes, and two electric cars (for more information, see https://www.roadstr.fr/cars/nissan-leaf-2017-saint-leon-sur-vezere).
  We regularly call on the services of « Taxi à la carte »

• How may we hire an electric car ?

  The campsite offers two electric cars for hire so that you may discover the region’s remarkable sites :

  • A Nissan Leaf Black Edition 2017
  • A Hyundai Kona Executive Edition 2020

   

  To reserve it :

  1. Please consult https://www.roadstr.fr/voitures
  2. Select the location: Saint Léon Sur Vézère
  3. Enter the dates that you would like to hire the car and the estimated number of kilometres you will drive. Confirm.
  4. Create your Roadstr account or connect to an existing account.
  5. Send your request. We will process it as quickly as possible. You will receive an email conforming the availability of the car. When you receive this confirmation, you must make your payment online using a banking (or credit) card in order to finalise the process.

   

  You can also contact us directly by email to proceed with the rental process.

• What is the closest train station? How about the closest airport?

  The closest train stations are in Les Eyzies de Tayac (15km), Condat (20km), Brive (50km) and Périgueux (45km).
  The closest airport is the Bergerac airport (70km).

• What is the closest village to the campsite?

  The closest village is Le Moustier, located 1.7km from the campsite. You will find a bakery and a restaurant there.
  Saint Léon sur Vézère, listed as one of the Most Beautiful Villages of France, is located 4 km from the campsite.

• Is a supermarket easily accessible from the campsite?

  The closest supermarket is located in the village of Montignac, 13 km from the campsite.

• Is it possible to fish at the campsite?

  Yes.
  The Vézère River runs alongside the campsite. Fishing is authorised. Fishing permits are on sale at reception.
  The Vézère is home to salmon, sea trout, shads, lampreys, pike, carp, perch, roaches, bleak, sheatfish and eels. (+ details in French)

• May we swim in the river?

  Yes.
  The Vézère River runs alongside the campsite. Swimming in the river is authorised, and there is a floating dock set up for swimmers. However, there is no lifeguard on duty.

• How far away from the campsite are the Lascaux caves?

  The campsite is located approximately 15 kilometres from the Lascaux cave

Reservation / Payment / Cancellation

• What payment methods are accepted at the campsite?

  We accept payments in cash, or with a banking (or credit) card.

• How can I make a payment online?

  You may settle the balance for your stay on our website.
  Click on the “Practical” heading, then the “Online payment“ page.

  Enter your booking reference, which you will find in the confirmation correspondence.

  Confirm.

  Enter the amount of the balance, your email address and the details of your banking (or credit) card.

  Confirm your payment.

• How does the Serenity option work?

  Please see the conditions for application of the Serenity option