update, June, 12th, 2020

 

CLIENT GUIDE
For a holiday in Paradise

 

Our aim is, as it has always been, to provide you with an excellent experience.

This guide presents the solutions that we have established to deal with the current health situation so that you may make the most of your holiday while preventing any risk to your health and that of our employees.

These precautions only make sense if we all practice self-discipline. But we here at Le Paradis, we trust you, and we know that we can count on your respect for others so that we can all collectively rise to this challenge.

The solutions that we propose are subject to change during the course of the summer, depending on the situation and the regulations in force.

Your 2020 holiday might be different, but it will be just as fantastic.

Gé and Ellen Kusters

 

You may consult this guide below or download it: Le Paradis client guide

The guidelines provided in this document are an update of the internal campsite regulation, and the client is required to observe them.

We have made these arrangements to comply with:
– the Health Charter for Outdoor Accommodation (Charte Sanitaire pour Hôtellerie de Plein Air)
– the recommendations passed down by the Public Health Council (Haut Conseil de la Santé Publique)

Environment and safety

Regardless of these recommendations, we must continue to minimize our impact on the environment.

We ask you to not flush disposable wipes down the toilets, to help keep our water purification station in good working order.

In our self-catering accommodation units, we provide you with an eco-label cleaning kit.

For your health and that of our employees, we always use eco-friendly products and keep the use of aerosols to a minimum.

This year, before you leave for your holiday, please remember to:

  • Download the “Le Paradis” application, which provides information on our entertainment programme and the activities available both at and around the campsite.

Android: https://play.google.com/store/apps/details?id=com.iziresort.leParadisPerigord
Apple: https://itunes.apple.com/fr/app/le-paradis/id1318778855?mt=8

  • Bring hand sanitizer and masks for the whole family, since many shops and tourist sites of the region require all patrons to wear a mask.
  • Pack your beach towel for the poolside lounge chairs.
  • Pack your swimming costume or short swimming trunks, since this year they are compulsory at the pool
  • …Smile!

 

What is the reception procedure?

  • Only one person per party is admitted to the reception area. Please do not bring bags inside.
  • If necessary, we ask that you kindly remain outside to wait until a reception agent is available to serve you. Don’t worry, the sun will be shining!
  • Please make your payment with a bank or credit card if possible.
  • We will send you the invoice by email.
  • Regardless of your arrival time, we will be available until 9 p.m. for check-in.

 

General measures applicable to the entire campsite

In all our buildings, we have set up floor markings, traffic flow directions, and hand-washing stations.

In case you suspect infection with COVID-19 (breathing difficulties, loss of taste or smell, etc.), we ask that you inform the campsite’s COVID correspondent, Mrs. Ellen Kusters, at +33 (0)5 53 50 72 64. She will immediately put you into contact with a doctor.

If you contract the virus following your stay at the campsite, we would very much appreciate that you notify us so that we may proceed with disinfection procedures.

 

The swimming pool area

All our indoor and outdoor swimming pools, as well as the Splashpad, are accessible. However, the sauna, steam bath and spa will remain closed for the time being.

OUR EFFORTS

  • We are applying stringent measures in treating the water in our swimming pools. They are perfectly compliant with the standards and are checked by the ARS (Regional Health Agency) several times during the season.
  • The poolside spaces, the lounge area, and all the collective equipment with which you may come into contact are regularly disinfected.
  • The number of lounge chairs has been adjusted to observe the physical distancing objectives required by the authorities.
  • We provide disinfectant if you would like to disinfect your lounge chair .

 

YOUR EFFORTS

  • A swimming costume or short swimming trunks will be compulsory this year (sorry, it is strictly prohibited to wear underwear beneath swimming trunks).
  • It is obligatory to shower with soap before entering the swimming area.
  • We ask that you use beach towels.
  • Please observe physical distancing rules when you take your place on a lounge chair or make your way around the pool.
  • To make the most of your swim, we recommend that you visit the pool at less crowded times of day.
  • Inflatable toys and rafts will not be authorised, with the exception of floating equipment for children’s safety.
  • We thank you for following any instructions given by our lifeguard, who is in charge of applying the internal regulations to the swimming pool area to enable you to make the most of your holidays.                                 

Services

The restaurant

  • The terrace and dining room have been rearranged to observe physical distancing rules.
  • This year, if you are planning on dining at the restaurant, it is strongly recommended that you reserve in advance.
  • In cases where physical distancing cannot be strictly respected, the service personnel will wear a mask or visor.

The convenience store

  • To protect the health of our employees, it is strongly recommended that you wear a mask inside the shop.
  • The maximal authorised number of people inside is displayed at the entrance. Please wait outside if necessary to avoid exceeding the limit.
  • A plexiglass shield has been set up at check-out.

 

Collective sanitary facilities

OUR EFFORTS

  • We have increased the cleaning frequency and have adapted the washing and disinfecting procedures.
  • Some equipment may be temporarily closed.
  • We provide disinfectant if you would like to disinfect the premises before and after use.

 YOUR EFFORTS

  • If you like, you may disinfect any equipment with which you may come into contact (door handles, water taps, shower head, toilet seat, etc.) using the disinfectant and paper provided for you.
  • Please avoid remaining in the common areas for prolonged periods.

 

Your accommodation

OUR EFFORTS

  • Although we always pay close attention to the cleanliness and sanitation of our accommodation, we have further reinforced our housekeeping procedures.
  • Cleaning and disinfection, which are always performed before new renters check in, may take longer than usual.
  • Laundry is washed according to the government’s orders for the health crisis.

YOUR EFFORTS during check-out

  • In order to allow as much time as possible between each renter, we ask that you vacate your accommodation by 10 a.m. at the latest. Remember to make an appointment for your end-of-stay inspection.
  • We also ask that you leave the windows open to enable the air to circulate more freely.
  • If you have used the linens provided (in certain accommodation units), please separate the following items in piles on the floor:
    • Bath towels and bath mats,
    • Pillowcases
    • Sheets
    • Under-sheets

 

Activities and entertainment

Kid’s activities

  • The activity coordination team is currently preparing a programme that makes it possible to accommodate children in observation of the recommendations.

Athletic activities

  • For the time being, we will not be coordinating sports tournaments. The sports fields, including the tennis court, multi-sport field and pétanque court, as well as the ping-pong tables, are available for your use.
  • Canoeing is available along specially designed circuits.
  • The activity coordination team is currently preparing a suitable sports programme.

Evening entertainment

  • We will coordinate entertainment such as shows, games, karaoke, blind tests, and so on.
  • As for concerts, we cannot make any announcements for the time being.
  • Barbecues and picnics are currently being organised.

 

The surrounding area

  • The tourist sites of the region are open and accessible. In most cases, you should reserve for admission in advance.
  • Weekly markets will be held, and directions for pedestrian traffic flow will be established.
  • Restaurants will be open.
  • Supermarkets are open without restriction.
  • As for festivals, village fêtes, gourmet markets and second-hand markets, we do not have information at this time.
  • Ponds and leisure parks remain accessible.

To make the most of the region’s infrastructures, remember your masks.
For more information, please enquire directly with the tourist office or site.

update June, 1st 2020

It’s time! It’s finally time!

We are delighted to announce the campsite’s opening date: Thursday 25 June!

On that date, we will be able to welcome you, and all our services – even entertainment and activities – will be available. The bar, restaurant, store, swimming pools and sanitary facilities will be open, and their use will be adapted to the health and safety measures in force.

 

From 8 to 25 June, we will be able to receive you if you are staying in a self-catering accommodation: Cottage, House or camper.

The sanitary facilities will not be accessible, so campers in a tent or caravan must still wait a little longer.  Likewise, our Canadian Tents and Explorer Lodges will not be available for rental during this period. The bar, restaurant and store will remain closed. However, access to the swimming pool will be possible, in observance of the regulatory measures.

We have established the necessary measures for your safety and that of our personnel.

The teams are enthusiastic and motivated, preparing the campsite to welcome you in the best possible conditions, and always in a friendly, convivial way.

There are a few new things to discover…

 

We update our website very regularly, as we receive more information and instructions.

We are always available to answer any questions you might have.

To help you organize your holiday, the Tourist Office will list the sites that are open and their admittance conditions.

We truly look forward to welcoming you back to our Paradis.

Périgordally yours,

update May, 19th 2020

Foreign tourists welcome in France if health conditions allow it

The press kit of the Interministerial Committee for Tourism of 14 May states (extract from page 10): “France welcomes the proposals made by the European Commission in its communications of 13 May on tourism and transport, to restore mobility and allow a gradual reopening of tourist destinations in Europe. France will play its full role in facilitating the harmonization of health measures for the reception of tourists and professionals, particularly in the hotel, café and restaurant sector and transport, as well as close cooperation in the evaluation of epidemiological situations. These measures, proposed by the committee, will play a key role in reopening certain regions of Europe to tourism as soon as the health situation permits. France will ensure that the health protocols validated today feed into this necessary European harmonization effort. France reiterates its commitment to ensuring that no discrimination on the basis of nationality can take place when European tourist destinations are reopened. »

 

Under these conditions, French campsites are looking forward to welcoming their European clients, sanitary conditions permitting.

Welcome at Camping Le Paradis

update May, 11th 2020

Following the latest government announcements, to limit the spread of the Covid-19 epidemic, our campsite is compelled to remain closed until an undetermined date.

We should receive more precise information by June 2nd, when we will be able to confirm the opening date and other measures (the restaurant, pool access, activities, and so on).

The borders of France will be closed to the neighbouring countries until at least June 15th.

Despite these uncertainties, the campsite teams remain mobilised and motivated to guarantee you the safest and most enjoyable accommodation conditions.

We will keep you informed of the developments on our special web page and Facebook page.

See you soon.

update April, 21st 2020

Following the government’s recent announcements of measures to limit the spread of Covid-19, our campsite is obligated to remain closed until an undetermined date. We will keep you informed of developments on our website and Facebook page.

Our teams remain mobilized to continue preparing the campsite. We are currently working on ways to accommodate you in optimal conditions, in compliance with the recommendations of the health authorities, and in particular:

– establishing a new disinfection procedure for the accommodations and sanitary facilities in coordination with the housekeeping team,

– adapting our spaces to observe social distancing in coordination with the reception, bar-restaurant, convenience store and activity coordination teams,

– and ensuring that the setting remains just as pleasant, including the garden and swimming pool areas, in coordination with the technical and gardening teams.

As always, your convenience and comfort – but now more than ever, your safety and security – are our priorities.

Despite the restrictions in force, we remain available to you: rest assured of our willingness to reply to you as soon as possible. Concerning your reservation, we will keep you individually informed as the situation develops over time.

All our teams extend their thanks to you for your kind gestures and messages of support and encouragement.

We are ready to welcome you again, and we will be delighted to do so… as soon as we can.

update April, 8th 2020

To comply with decisions made by the government and to limit the spread of the Covid-19 epidemic, our campsite has been forced to modify its opening date.
The Le Paradis campsite is therefore closed until an undetermined date.
The opening date will be announced in the upcoming days on our webpage and social networks, as soon as we receive information from the authorities.
We are ready to welcome you back and will be delighted to do so as soon as possible.

We look forward to seeing you soon.

update March, 18th 2020

Considering the situation of the Coronavirus epidemic, we are obligated to take measures, in particular to postpone the opening of the campsite.

At the present date, we are planning on opening the campsite on April 15th. This date is subject to modification. We are closely following the evolution of the situation, we will keep you informed in the days to follow through newsletters, our website and our Facebook page.

At the moment, for the stays planned between April 1st and 25th, we propose to change the dates of your stay or to reimburse the amount already paid. To offer quick, effective service for reimbursement requests, we ask that you provide your BIC and IBAN numbers. Please contact us to let us know of your decision.

At the present date, for stays at our accommodations between April 25th and May 31st, we are lowering the payment deadline for the balance to 8 days before the date of the beginning of the say.

Despite the restrictions in force, our teams are available to answer all your questions as quickly as possible and to prepare the campsite for your upcoming stay.

We are all undergoing an unprecedented situation, but we assure you of our solidarity and of our team’s dedication.

 

For more than 50 years, the Le Paradis campsite has been putting all its energy and determination into offering you unforgettable holidays. We are looking forward to welcoming you soon to create new memories together…

See you soon…